Privacy Policy – DALAK GAMES

Dalak Games Bilisim Teknoloji LTD STI – Privacy Policy

This Privacy Policy outlines how Dalak Games Bilisim Teknoloji LTD STI and its associated brands and entities (“we,” “our,” or “us”) collect, use, and manage personal information across our products, services, and websites (collectively, the “Services”). We encourage you to read this policy thoroughly, as our data practices may vary based on your interaction with the Services. This Privacy Policy works in conjunction with any additional terms or disclosures that may accompany specific Services. It supplements the privacy notices provided with your software or by your platform provider.

Note: This Privacy Policy does not apply to personal information collected from individuals applying for jobs. For those cases, please refer to our separate Job Applicant Privacy Policy.

Notice Regarding Collection of Personal Data

For an overview of the types of personal data we collect and how we use it, please refer to the sections titled “Categories of Information We Collect” and “How We Use Personal Information and Legal Basis.” Details about how to exercise your rights, including opting out of data sharing or sales, are provided in the “Your Privacy Rights” section.

Categories of Information We Collect

The information we gather depends on how you interact with our Services. Generally, we may collect:

Identifiers & Contact Data: Including name, username, gamertag, email, mailing address, phone number, IP address, platform ID, mobile device ID, advertising identifiers (IDFA, Android ID), and other unique identifiers.
Protected Attributes: Such as age and gender.
Commercial & Transaction Data: Including purchase history, gameplay preferences, and user interactions.
Billing Information: Credit/debit card data and shipping address for purchases.
Online Activity & Device Data: Including browsing history, in-game behavior, device specifications, language preferences, browser version, and operating system details.
Profile & Behavioral Insights: Derived from your interactions to personalize and enhance your experience.
Multimedia Content: Including user-uploaded photos, avatars, chat content, and gameplay videos.
Sensitive Data: Including precise geolocation (if permitted), account credentials, and communication content via chat features.

How We Use Information & Legal Basis

We use the collected information for both business and commercial purposes:

Operational Use: To operate and improve our Services, respond to user inquiries, process transactions, provide customer support, develop new content or features, and enhance user experience.
Security & Integrity: To detect and prevent fraud, enforce our terms, safeguard users and systems, and ensure the integrity of our platform.
Marketing & Advertising: To offer personalized marketing messages, conduct surveys, manage promotional events, and deliver targeted advertising via email, social media, or in-app.
Analytics & Insights: To study user behavior, enhance our Services, and understand the interests and demographics of our user base.

Legal bases for processing data (depending on your location) include contract performance, legal obligations, legitimate business interests, vital interests, and user consent.

Sources of Information

We obtain personal data from the following sources:

Directly from You: When you create an account, contact us, subscribe to communications, participate in promotions, or provide information in-app or online.
Automatically via Usage: Through your use of the Services, including gameplay data, device information, and app behavior.
Third-Party Platforms: When you use external gaming, social, or mobile accounts to access our Services.
Cookies & Tracking Tools: Such as web beacons, SDKs, and pixel tags used to gather data about your browsing and in-game actions.
External Partners: Including marketing firms, analytics vendors, resellers, and public data sources.

Sharing Your Information

We may disclose personal data to:

Service Providers & Vendors: That assist with hosting, analytics, payments, customer support, or marketing.
Advertising Partners: To provide personalized ads, measure campaign effectiveness, and enhance user targeting.
Third Parties: For joint promotions, legal compliance, security investigations, or as part of a business acquisition, merger, or sale.
Other Users: When you participate in public events, leaderboards, tournaments, or in-game communities.

In the past 12 months, we may have shared identifiers, online activity data, and profile insights with advertising partners to deliver personalized ads. We do not knowingly share or sell data of users under 16 without proper consent.

Public Interactions

Please note that any information you disclose in public sections of the Services (e.g., forums, chats, leaderboards) may be visible and accessible by other users. Avoid sharing sensitive personal details in these spaces, as we cannot guarantee their confidentiality.

Your Privacy Rights

Depending on your location, you may be entitled to:

Access or request a copy of your personal data.
Request deletion or correction of your data.
Be informed about how your data is used and shared.
Withdraw consent (where applicable).
Opt-out of data sales or sharing for targeted ads.
Manage how your sensitive data is processed.
Appoint an authorized agent to act on your behalf.

To submit a request, use the contact methods in the “Contact Us” section or the “Do Not Sell or Share My Personal Information” link in the site footer. We may verify your identity before acting on your request.

Managing Your Account & Preferences

You can manage communication preferences and data settings through:

Account Settings: Within the Services.
Email Preferences: Use the unsubscribe link in marketing emails.
Ad Settings: Adjust privacy settings on your mobile device or use opt-out tools at:

Data Retention

We retain personal data only as long as necessary for service provision, legal obligations, and dispute resolution. If your account becomes inactive or you request deletion, we will remove or anonymize personal data after a reasonable period unless retention is legally required.

Children’s Privacy

Our Services are generally intended for a general audience. We do not knowingly collect data from children under 13 (or the age defined by local law) without parental consent. We may apply age gates or restrictions to limit personal data collection when appropriate.

Data Security

We implement industry-standard security practices to protect your data from loss, misuse, or unauthorized access. However, no system is entirely immune to risks.

International Data Transfers

Your information may be processed outside your country of residence, including in countries with different privacy laws. Where required, we use legal safeguards such as Standard Contractual Clauses for international transfers.

Third-Party Services & Links

Our Services may link to third-party websites or platforms. We are not responsible for their privacy practices. Always review the privacy terms of any third-party services you use in connection with our products.

In-Game Purchases & Resellers

Transactions conducted through third-party platforms or resellers are governed by both our policies and those of the relevant third party. Please review their privacy statements for more information.

Contact Us

For questions, concerns, or to submit a data rights request, please contact our Data Protection Officer:

📧 Email: [email protected]
📍 Address:
ODTÜ TEKNOKENT
Üniversiteler Mah. İhsan Doğramacı Blv.
Silikon Blok Bodrum Kat No: 17 / 1
Ankara, TÜRKİYE

Dalak Games Bilisim Teknoloji LTD STI is the data controller responsible for processing your personal information.

Policy Updates

We may revise this Privacy Policy from time to time. Any substantial changes will be communicated to you, and where required by law, we will obtain your consent. Continued use of our Services constitutes acceptance of the updated policy.